Privacy Policy
This policy explains what happens to the information you send through the repair request form on this website.
PLACEHOLDER: legal review Draft for review by the business owner before launch. Effective date: PLACEHOLDER: effective date.
What we collect
When you submit the repair request form, we store:
- your name, phone number and ZIP code;
- the description of the washer problem you type (including the washer type you select);
- the address of the page you sent the form from;
- the date and time the request was received.
The form also has a hidden field used to filter automated spam; it is meant to stay empty. We do not ask for payment details on this website.
How we use it
We use these details to call you back, schedule and carry out the repair you asked about, and keep a record of the request. We do not use them for unrelated marketing.
Email notifications
Each saved request is sent by email to our business inbox (info@washerrepaircharlotte.com) so we can respond quickly. That email contains the same details listed above.
Hosting and storage
This website and its database run on a third-party hosting provider, and notification emails pass through our email provider. These providers process the data only to run those services for us.
Retention
We keep request records for as long as we need them to serve you and meet our business and legal obligations. We do not promise a fixed deletion date. You can ask us to delete your request at any time (see below).
Analytics and maps
Google Analytics is currently turned off on this site. If we turn it on later, it would be used to understand visits and count call clicks, booking clicks and submitted requests, and this section will be updated.
Some pages show an embedded Google Map that loads when you scroll near it. When it loads, Google may receive your IP address and set cookies under its own privacy policy.
Your choices
You can ask us what information we hold about you, correct it or have it deleted. You can also skip the form entirely and call (704) 555-0102.
Contact
Questions about this policy: info@washerrepaircharlotte.com.